A broad set of global cloud-based products
AWS Solutions
As an AWS Partner, Xperience 1st is uniquely positioned to deliver seamless AWS integrations, enhancing customer experience and optimizing operational workflows. Our expertise in AWS services ensures that businesses can harness the power of cloud technology for intelligent, scalable customer interactions.
Amazon Polly
Amazon Polly is a leading Text-to-Speech (TTS) service that utilizes deep learning to synthesize speech that sounds remarkably human. While Genesys Cloud CX includes its own TTS engine, integrating Amazon Polly broadens language options and voice variety, including languages like Arabic and Korean. This integration ensures that businesses can communicate more naturally and effectively with diverse customer bases.
Amazon Lex
Amazon Lex empowers you to create conversational bots capable of interacting with customers through natural language. In Genesys Cloud CX, Lex bots can be seamlessly integrated into Architect flows to handle customer inquiries conversationally. Through AWS Lambda data actions, you can invoke custom actions directly from your AWS account, enabling personalized routing decisions, tailored customer interactions, and efficient automation of various data-driven tasks.
AWS S3
With AWS S3 integration, managing large volumes of data becomes effortless. Quality managers can automate the export of call recordings, screen recordings, attachments, and metadata in bulk, securely storing them in an AWS S3 bucket. This ensures compliance with retention policies while simplifying data access and management for quality assurance and auditing.
Amazon EventBridge
Amazon EventBridge enables real-time event streaming from Genesys Cloud CX to AWS services like Lambda and other third-party SaaS applications. This integration allows businesses to respond instantly to customer interactions, triggering workflows or notifying relevant systems in real-time, resulting in improved operational efficiency and faster response times.
