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To ensure uninterrupted service, please upgrade your standard WhatsApp channels to enhanced channels by July 30, 2025. Effective July 1, 2024, the creation of additional standard WhatsApp channels will no longer be possible.

Failure to upgrade a standard WhatsApp channel to an enhanced channel will result in the inability to send or receive messages through that channel. This deadline is non-negotiable due to changes in the WhatsApp API, and extensions cannot be provided by Salesforce.

The Xperience1st Salesforce consultants are available to assist you throughout this transition. Please don’t hesitate to contact us for support on this journey.