Job Summary:
The Senior Project Manager leads complex software implementation projects at Xperience1st, with a strong focus on Salesforce and Genesys platforms. The role blends senior individual-contributor project leadership with a player-coach mindset, providing technical guidance and mentorship to project managers and business analysts without formal line-management authority. The Senior Project Manager is accountable for successful project delivery, stakeholder alignment and continuous process improvement.
Principal Accountabilities / Key Result Areas:
Responsibilities
- Project Leadership & Delivery
- Lead and manage the full project lifecycle for complex software implementation projects, particularly those involving Salesforce and Genesys.
- Define project scope and develop detailed project plans.
- Manage budgets and timelines across assigned projects.
- Proactively identify and mitigate risks and dependencies.
- Team Coaching & Mentorship
- Act as a player-coach, providing technical guidance and mentorship to project managers and business analysts.
- Support the team’s professional growth through coaching and knowledge-sharing.
- Help ensure the team has the tools, training and support needed to succeed.
- Stakeholder Management
- Serve as the primary point of contact for clients and internal stakeholders.
- Manage expectations and communicate project status and risks effectively.
- Ensure alignment across business, technical and leadership teams.
- Methodology, Tools & Governance
- Drive the adoption and continuous improvement of project management methodologies (e.g., Agile, Scrum, Hybrid).
- Standardize the use of project management tools across the delivery team.
- Establish and maintain governance frameworks, RAID logs and escalation processes.
- Maintain consistent status reporting cadences using standardized templates and tooling.
- Technical Expertise
- Leverage deep knowledge of Salesforce and Genesys ecosystems to provide strategic direction to project teams.
- Act as a key resource in resolving technical challenges.
- Support informed decision-making across project teams.
- Risk & Quality Management
- Ensure project risks, issues and changes are managed effectively.
- Maintain high standards of quality and compliance throughout the delivery lifecycle.
- Strategic Planning
- Contribute to long-term strategic planning for the project management function.
- Identify opportunities for process improvement, operational efficiency and new business initiatives.
- Continuous Improvement
- Analyze project outcomes and lessons learned.
- Drive continuous improvement across delivery processes, tools and team performance.
- Division: Delivery / PMO
- Reporting to: Director, Solutions & Delivery
- Workplace Type: Hybrid
- Work Conditions: 5 days – 8 hours